Frequently Asked Questions

1. Can I cancel or change my order?

Our goal is to expedite your order as quickly as possible. Therefore, once your order is placed, it cannot be cancelled or changed. You may always return or exchange the item once you receive it.

2. Can I use multiple payment methods for a single order?

Unfortunately, we are now only accept Paypal

3. What is your shipping policy?

All orders over $99 ship for FREE in the 48 US contiguous states and Washington, DC. Most all orders ship within 1-5 business days using UPS Ground. We ship all orders using UPS Ground Shipping. The average handling time range is 1-3 business days. The average shipping time range is 1-5 days depending on your distance from the US warehouse your order is shipping from.

Free returns are available for the shipping address you chose. You can return the item for any reason in new and unused condition: no shipping charges.

4. How can I track my order?

We know that your order is important to you. Tracking updates are sent via e-mail once an order has shipped.

To view all of your orders, order status, and history you may log into MyAccount to view more.

5. How soon will my order arrive?

Delivery times will be dependent on our service levels plus the shipping services selected during checkout.

Offered Shipping Methods:

• Free Shipping: 5-7 Days Transit
• FedEx 2Day Air: 2 Days*
• FedEx Standard Overnight: 1 Day*

NOTE: For express shipping methods, orders received Monday – Thursday after 1PM EST will ship the following business day. Orders received Friday after 1PM EST – Sunday will ship on the following Tuesday (excluding holidays).

NOTE: During peak holiday seasons, it may take up to 3 business days from the date of the shipping label creation for our carrier to update tracking information.

6. Can I expedite my order?

Yes, we offer paid expedited shipping methods available at checkout.

Expedited shipping methods, other than qualifying order with Free Standard Shipping, is at the expense of the customer at the time of checkout.

Once a shipping method is selected, it cannot be changed. Please note that shipping estimates do not include order processing time.

NOTE:During annual holiday seasons, order processing and tracking may be created in advance before an order actually ships. Please allow up to 72 business hours from the date of label creation for our carrier to update movement on their end.

7. What if I received my order and it is the wrong product or defective?

If you received the wrong item in your shipment or are missing something from your order, Please visit our Brooklyn Sailbags Contact Us Form for further assistance.